Refund policy
Return Period
At Hand Sarts, we want you to be completely satisfied with your purchase. If you wish to return an item, you have 14 days from the date of delivery to initiate the return process.
Refund Process
Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will issue a refund for 47% of the purchase price. This refund amount reflects deductions for the original shipping costs and fulfillment services.
Eligibility for Returns
To be eligible for a return and refund:
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The item must be unused and in the same condition as received.
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The item must be returned in its original packaging.
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Proof of purchase or your order number must be included with the return.
How to Initiate a Return
To begin the return process, please contact our customer support team at eloualiyassine54@gmail.com with your order details. Our team will provide you with instructions on how to return your item.
Return Shipping
Customers are responsible for all shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Timeline
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund. If your refund is approved, it will be processed within several business days using your original payment method.
Contact Us
If you have any questions or require additional assistance regarding our Return & Refund Policy, please contact us at:
Email: eloualiyassine54@gmail.com
Thank you for shopping with Hand Sarts. Your satisfaction is our priority, and we are committed to making the return and refund process as smooth and straightforward as possible.